MFRS Recruitment - Cultural Broker (Syrian Family Support Office)

Job Posting

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Position Title: Cultural Broker (Syrian Family Support Office)

Hours of Work : Full-time (37.5 hours per week)

Temporary (8 month position) with the possibility of extension

Start date : As soon as possible

Closing date: Thursday, December 13, 2018

Position Summary : Within the broad guidelines of the Settlement Program (SP) funded by Immigration, Refugees, and Citizenship Canada (IRCC), the Cultural Broker will provide holistic one-on-one family support to clients seeking services from MFRS on settlement issues, assess their needs and offer information, and provide referral and advocacy services on behalf of clients. The cultural broker will facilitate mutual support among the families guided by the needs, strengths and aspiration of these families. Also of note, many of our clients require pre- and post-natal support. This position reports to the Syrian Family Support Office Program Coordinator. Please note that the ability to speak and write Arabic is an essential qualification in this position. Data entry and records management is also an essential part of this position.

Key Responsibilities:

  • Conduct one-on-one needs assessment to identify the settlement needs of clients and family members and help families develop strategies to address their needs and how to access resources to have their needs met.

  • Offer orientation, information, and referrals related to clients’ settlement needs.

  • Support clients encountering difficulties with any aspect of adjustment to life in Canada.

  • Provide interpretation and translation services as needed that are relevant to client’s immediate settlement needs.

  • Follow-up on clients’ settlement/integration outcomes.

  • Advocate for the clients in different forums and with different stakeholders.

  • Attend meetings and trainings for staff development.

  • Report, document, and maintain client records/files.

  • Perform other duties as assigned by the Program Coordinator.

  • Liaise with government and community services to ensure the accuracy of information provided to clients.

  • Assist clients by providing commissioner for oaths services to meet their settlement needs.

  • Provide training and support to volunteers helping out at the front counter.

  • Document and maintain client records/files as needed.

  • Attend meetings and trainings for staff development.

  • Perform other duties as assigned by Program Manager.

Qualifications:

  • Degree/diploma in social sciences, social work or other human services field or an equivalent combination of education and experience from an accredited institution.

  • 2-4 years of office work experience with strong telephone manner and leadership skills.

  • Ability to assess client’s needs, identify appropriate services and/or referrals.

  • Knowledge of diverse resources available to the families to access both within the community as well as the formal system.

  • Good oral and written English and Arabic skills. A working proficiency of Kurdish will be considered an asset.

  • Proficient in Microsoft Office with strong keyboarding skills.

  • Effective communication skills with ability to work in diverse environments.

  • Strong interpersonal skills and a great team player.

  • Proficient in presenting, coordinating, and problem solving skills.

Skills and Personal Qualities needed:

  • Deep insight into the lived experience of vulnerable refugee families.

  • Understanding of the diverse cultures and religious orientations among the families from refugee regions.

  • Openness and commitment to shifting one’s practice from “Broker or worker-led” to “family-driven” whereby support to the family is guided by the unique strengths and needs of the families.

  • Ability to work alongside families and flexibility to work evening and weekends to meet families unique needs and requirements.

  • Capacity to be aware of and manage one’s own reactions (including emotional triggers) to complex situations of families.

  • Commitment to teamwork both within this initiative as well as with other key colleagues in the community (settlement & immigrant-serving) sector and formal (health, education and Child & Family services) sectors.

Other:

  • Have a valid driver’s license and a car for work.

  • Requires a police security check and child welfare check.

Application submission details:

Your application will be assessed based on how strongly your identified qualifications meet the criteria in the job advertisement. When applying, customize your application with your relevant skills and experience in order to address the job qualifications listed above. Only those applicants who best demonstrate how they meet the qualifications outlined in the job ad will be contacted to advance to the next phase via e-mail or phone once the posting has closed.

The successful candidate may be required to provide several references and undergo a satisfactory criminal reference check prior to the commencement of employment.

Please submit your complete résumé along with a cover letter to:

Ashima Sumaru-Jurf

Co-Executive Director

Multicultural Family Resource Society

9538 107 Avenue, Edmonton, AB T5H 0T7

ashima@mfrsedmonton.org

In your cover letter , please explain how your experiences have provided insight into the realities and diversity of refugee experiences and share your understanding of “family-led” work versus “worker/broker-led” work.

Deadline for submission is Thursday, December 13, 2018 at 11:59 p.m. MST

We thank all applicants but only those shortlisted for an interview will be contacted.

MFRS is committed to the principles of fairness and equity for all employees and to providing employees with a work environment free of discrimination and harassment. We encourage all qualified individuals to apply.

MFRS Recruitment - Cultural Broker (Syrian Family Support Office)

MFRSLOGO-2.jpg

Job Posting

Position Title: Cultural Broker (Syrian Family Support Office)

Hours of Work: Full-time (37.5 hours per week); Temporary (8 month position) with the possibility of extension

Start date: As soon as possible

Closing date: Wednesday, November 28, 2018


Position Summary: Within the broad guidelines of the Settlement Program (SP) funded by Immigration, Refugees, and Citizenship Canada (IRCC), the Cultural Broker will provide holistic one-on-one family support to clients seeking services from MFRS on settlement issues, assess their needs and offer information, referral and advocacy services on behalf of the clients. The cultural broker will facilitate mutual support among the families guided by the needs, strengths and aspiration of these families. This position reports to the Syrian Family Support Office Program Coordinator.

Key Responsibilities:

  • Conduct one-on-one needs assessment to identify the settlement needs of clients and family members and help families develop strategies to address their needs and how to access resources to have their needs met.

  • Offer orientation, information and referrals related to clients’ settlement needs.

  • Support clients encountering difficulties with any aspect of adjustment to life in Canada.

  • Provide interpretation and translation services as needed that are relevant to client’s immediate settlement needs.

  • Follow-up on clients’ settlement/integration outcomes.

  • Advocate for the clients in different forums and with different stakeholders.

  • Attend meetings and trainings for staff development.

  • Report, document, and maintain client records/files as needed.

  • Perform other duties as assigned by the Program Coordinator.

  • Liaise with government and community services to ensure the accuracy of information provided to clients.

  • Assist clients by providing commissioner for oaths services to meet their settlement needs.

  • Provide training and support to volunteers helping out at the front counter.

  • Document and maintain client records/files as needed.

  • Attend meetings and trainings for staff development.

  • Perform other duties as assigned by Program Manager.


Qualifications:

  • Degree/diploma in social sciences, social work or other human services field or an equivalent combination of education and experience from an accredited institution.

  • 2-4 years of office work experience with strong telephone manner and leadership skills.

  • Ability to assess client’s needs, identify appropriate services and/or referrals.

  • Knowledge of diverse resources available to the families to access both within the community as well as the formal system.

  • Good oral and written English and Arabic skills. A working proficiency of Kurdish will be considered an asset.

  • Proficient in Microsoft Office with strong keyboarding skills.

  • Effective communication skills with ability to work in diverse environments.

  • Strong interpersonal skills and a great team player.

  • Proficient in presenting, coordinating, and problem solving skills.


Skills and Personal Qualities needed:

  • Deep insight into the lived experience of vulnerable refugee families.

  • Understanding of the diverse cultures and religious orientations among the families from refugee regions.

  • Openness and commitment to shifting one’s practice from “Broker or worker-led” to “family-driven” whereby support to the family is guided by the unique strengths and needs of the families.

  • Ability to work alongside families and flexibility to work evening and weekends to meet families unique needs and requirements.

  • Capacity to be aware of and manage ones’ own reactions (including emotional triggers) to complex situations of families.

  • Commitment to teamwork both within this initiative as well as with other key colleagues in the community (settlement & immigrant-serving) sector and formal (health, education and Child & Family services) sectors.


Other:

  • Have a valid driver’s license and a car for work.

  • Requires a police security check and child welfare check.


Application submission details:

Your application will be assessed based on how strongly your identified qualifications meet the criteria in the job advertisement. When applying, customize your application with your relevant skills and experience in order to address the job qualifications listed above.

Only those applicants who best demonstrate how they meet the qualifications outlined in the job ad will be contacted to advance to the next phase via e-mail or phone once the posting has closed.

The successful candidate may be required to provide several references and undergo a satisfactory criminal reference check prior to the commencement of employment.

Please submit your complete résumé along with a cover letter to:

Ashima Sumaru-Jurf

Co-Executive Director

Multicultural Family Resource Society

9538 107th Avenue, Edmonton, AB. T5H 0T7

ashima@mfrsedmonton.org


In your cover letter, please explain how your experiences have provided insight into the realities and diversity of refugee experiences and share your understanding of “family-led” work versus “worker/broker-led” work.

Deadline for submission is Wednesday, November 28, 2018 at 11:59 p.m. MST

We thank all applicants but only those shortlisted for an interview will be contacted.

MFRS is committed to the principles of fairness and equity for all employees and to providing employees with a work environment free of discrimination and harassment. We encourage all qualified individuals to apply.

MFRS: Bookkeeper and Administrative Support

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Title: Bookkeeper and Administrative Support

Hours: Part Time 0.4FTE (15 Hours/Week)

Start Date: As soon as possible

Salary: Commensurate with experience and qualifications

Length of Contract: On-going

Reports to: Co-Executive Directors

Probation Period: 3 months

 

Background:

MFRS is a charitable organization in Edmonton that provides programming for immigrant and refugee families and youth to enhance their skills, knowledge, and confidence for social integration. In the last 12 years, we have provided supports and programs to over 20,000 newcomers in Edmonton. As migration to Edmonton continues to increase, so does the demand for our services using our unique Nested Service Delivery Model and Cultural Brokering approach. We are looking for someone who has experience bookkeeping for non-profits.

Summary of Position:

The successful candidate would be responsible for a full cycle accounting system.  The maintenance of accurate records and control reports along with enforcing the accounting policies, procedures and controls set forth by MFRS. Not-for-profit booking experience is an asset in this position.

Specific Duties:

·      Using Quickbooks software, process payables/receivables, maintain general ledgers, and reconcile bank accounts

·      Record income and make bank deposits

·      AGLC: monitor spending and prepare annual financial reports for AGLC Casino funds

·      Assemble paperwork and information for external auditors for the annual audit

·      Process payroll using Ceridian in a timely manner and enter payroll information into Quickbooks

·      Work closely with management and staff to prepare specific program and overall organizational budgets using Excel

·      Enter budgets in Quickbooks , monitor budget vs actual spending and report significant variances to management

·      Provide financial information for applications and reports to multiple funders in compliance with their specific requirements

·      Assist with the preparation of contracts for term employees and service providers and monitor and prepare payments

·      Liaise with funders and service providers as necessary

·      Process donations from various sources (eg. Canadahelps, Benevity, Blackbaud, cheques, and cash)

·      Prepare charity receipts and assist in maintaining a donor database

·      Meet multiple deadlines and provide monthly and year-end financial reports for the Board

·      Prepare bi-annual GST rebate applications

·      Apply for Canada Summer Jobs positions annually, maintain proper payroll records and submit final claims for these positions

·      Process Emergency Fund successful applications and follow up paperwork and financial reporting

·      Maintain an orderly accounting (digital and paper) filing system

·      Provide administrative and accounting support as required

 

Skill and Abilities:

·      Dynamic individual with strong time management, interpersonal, problem solving and communication skills.

·      Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance accounting team effectiveness.

·      Establish and promote a “can do” operational philosophy that is both proactive and responsive.

·      Proven ability to operate successfully in a demanding environment, demonstrable track record of high performance.

·      Assess situations to identify causes, gather and process relevant information, generate possible solutions, and make clear decisions which are timely and in the best interests of the organization.

·      Take initiative where appropriate and follow through on all projects on a timely manner.

·      Set priorities, develop a work schedule and monitor progress towards goals, and track details, data, information and activities.

·      Understand ethical behavior and business practices and ensures own behavior and the behavior of others are consistent with these standards and aligns with the values of the organization.

·      Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Excellent written and verbal communication skills in English.

·      High level of accuracy and attention to detail, team player and ability to multi-task and work in a not for profit environment.

·      Working knowledge of internal controls.

·      Ability to practice discretion and utmost confidentiality.

·      Professional appearance and demeanor.

·      Demonstrate cultural sensitivity and have a strong commitment to providing quality service in a not for profit multicultural environment.

 

Experience and Key Competencies:

·      Knowledge of bookkeeping practices and of generally accepted accounting principles and procedures

·      At least 5 years experience with full-cycle bookkeeping, preferably in the non-profit sector

·      High degree of competence and comfort with Quickbooks and Excel

·      Experience working with various funders and funding agreements

·      Experience tracking revenue/expenditures based on funding received 

·      Excellent organizational and communication skills

·      Ability to work and respond quickly and accurately

·      Proficiency with general computer software

 

Application submission details:

Please submit your complete resume along with a cover letter to HR@mfrsedmonton.org

In your cover letter, please share with us how your skills and experiences have been applied in a not-for-profit context (or how you see your experience transferring over to a not-for-profit context) and any knowledge you have of the not-for-profit sector (i.e. the strengths and challenges for not-for-profits). Please keep your cover letter to one-page in length.

Deadline for submission is September 15th, 2018 at 4:30pm MST.

We thank all applicants, however only those selected for an interview will be contacted.  Resumes without a cover letter will be deemed as an incomplete application and will not be accepted. We welcome diversity and encourage applications from all qualified individuals.

*By applying you may be considered for other positions commensurate to your qualifications and experience within the Agency.

 

MFRS: Arabic Speaking Male Settlement Support Broker

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ARABIC SPEAKING MALE SETTLEMENT SUPPORT CULTURAL BROKER (FAMILY SUPPORT OFFICE) JOB DESCRIPTION

MFRS is a charitable organization in Edmonton that provides programming for immigrant and refugee families and youth to enhance their skills, knowledge, and confidence for social integration. In the last 12 years, we have provided supports and programs to over 20,000 newcomers in Edmonton. As migration to Edmonton continues to increase, so does the demand for our services using our unique Nested Service Delivery Model and Cultural Brokering approach. We are looking for someone who understands the needs of newcomers and have the knowledge of community resources that will support long-term integration of immigrant and refugees. 

Position Summary: Within the broad guidelines of Settlement Program (SP) funded by Immigration, Refugees, and Citizenship Canada (IRCC), the Settlement Support Cultural Broker will provide holistic one-on-one family support to clients seeking services from MFRS on settlement issues, assess their needs and offer information, referral and advocacy services on behalf of the clients. The Settlement Support Cultural Broker will facilitate mutual support among the families guided by the needs, strengths and aspiration of these families. This position reports to the Family Support Office Program Manager. 

 

KEY RESPONSIBILITIES

  • Conduct one-on-one needs assessment to identify the settlement needs of clients and family members and help families develop strategies to address their needs and how to access resources to have their needs met.
  • Offer orientation, information and referrals related to clients’ settlement needs.
  • Support clients encountering difficulties with any aspect of adjustment to life in Canada.
  • Provide interpretation and translation services as needed that are relevant to client’s immediate settlement needs.
  • Follow-up on clients’ settlement/integration outcomes.
  • Advocate for the clients in different forums and with different stakeholders.
  • Attend meetings and trainings for staff development.
  • Report, document, and maintain client records/files as needed.
  • Liaise with government and community services to ensure the accuracy of information provided to clients. 
  • Assist clients by providing commissioner for oaths services to meet their settlement needs.
  • Provide training and support to volunteers helping out in the front counter
  • Provide mobile outreach and settlement supports to new clients in Southeast/west Edmonton once a week. 
  • Perform other duties as assigned by Program Manager.

 

QUALIFICATIONS

  • Degree/diploma in social sciences, social work or other human services field or an equivalent combination of education and experience from an accredited institution.
  • 2-4 years office work experience with strong telephone manner and leadership skills.
  • Ability to assess client’s needs, identify appropriate services and/or referrals.

·      Knowledge of diverse resources available to the families to access both within the community as well as the formal system.

  • Good oral and written English and Arabic skills. Have a working proficiency of Kurdish will be considered an asset.
  • Proficient in Microsoft Office with strong keyboarding skills.
  • Effective communication skills with ability to work in diverse.
  • Strong interpersonal skills and great team player.
  • Proficient in presentation, coordinating, and problem solving skills. 

 

SKILLS AND PERSONAL QUALITIES NEEDED

  •  Deep insight into the lived experience of vulnerable refugee families
  • Understanding of the diverse culture and religious orientation among the families from refugee regions
  • Openness and commitment to shifting one’s practice from “Broker or worker-led” to “family-driven” whereby support to the family is guided by the unique strengths and needs of the families.
  • Ability to work alongside families and flexibility to work evening and weekends to meet families unique needs and requirements.
  • Capacity to be aware of and manage ones’ own reactions (including emotional triggers) to complex situations of families.
  • Commitment to team work both within this initiative as well as with other key colleagues in the community (settlement & immigrant-serving) sector and formal (health, education and Child & Family services) sectors.

 

OTHER

  •  Have a valid driver’s license and a car for the work.
  • Requires a police security check and child welfare check.
  • Anticipated Start Date: As soon as possible or until position is filled
  • Hours of Work: 1.0 FTE (37.5 hours per week)
  • Contract until March 31st, 2019 with the possibility of extension pending funding

HOW TO APPLY

Please submit your resume and cover letter to hr@mfrsedmonton.org. The deadline to apply is August 30, 2018, 4pm. We would like to thank all individuals who are interested however, only suitable candidates will be contacted for an interview.

 

 

 

MFRS: Senior Fund Development Officer Opportunity

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MFRS Senior Fund Development Officer Job Description

Do you want a unique opportunity to be at the ground level to develop and grow a fund development program? Do you want your fund development skills to be put to good use and make a difference in the lives of immigrant and refugee families?

The Multicultural Family Resource Society (MFRS) is seeking a qualified individual to fulfill the role of a Fund Development Officer. MFRS is a charitable organization in Edmonton that provides programming for immigrant and refugee families and youth to enhance their skills, knowledge, and confidence for social integration.  In the last 10 years, we have provided supports and programs to over 20,000 newcomers in Edmonton. As migration to Edmonton continues to increase, so does the demand for our services.  We are looking for a results-oriented individual to develop and implement an Integrated Fund Development Plan to increase the sustainability of the Society. Reporting to the Executive Director, the successful candidate will be a well-rounded and experienced professional in the fund development arena of the non-profit sector. This is an exciting time to join the Society as we are embarking on a new chapter of growth.

 

JOB PURPOSE

The Fund Development Officer creates and oversees the implementation of a 5-year Integrated Fund Development Plan with the focus on Year 1 start-up infrastructures and processes.  These include the creation and management of: a community outreach program, volunteer fund development team, annual giving strategies, on-line campaign, donor stewardship, grant solicitation, and donor and grant database research and management.  The Fund Development Officer will support the Board of Directors increase their fund development capacity through training and integration of the Fund Development Plan into MFRS’s Strategic Plan.

 

PRIMARY DUTIES AND RESPONSIBILITIES

 

Integrated Fund Development Plan:

  • Review and refine current MFRS Integrated fund development plan to reflect the needs and opportunities of MFRS.
  • Collaborate with the Board of Directors and Executive Director to implement the Integrated development plan and support the strategic direction of the organization 
  • Implement the fund development plans in accordance with ethical fundraising principles
  • Monitor trends in the community or region and adapt fundraising strategies as necessary

 

Community Outreach:

  • Create a community outreach program and processes to bring awareness of MFRS in Edmonton to broaden MFRS’ donor base and increase donor acquisition.
  • Develop policies and procedures for staff and volunteers which reflect ethical fundraising practices
  • Develop and facilitate orientation and training packages for volunteer fund development team to engage in fundraising and outreach activities at events, phone calls to donors, public speaking engagements, etc.
  • Create outreach materials to tell MFRS stories of success (narrative philanthropy) such as video clips, print material, etc.
  • Create information packages and letter of introduction and offer to make presentations to community organizations.

 

Volunteer Fund Development Team:

  • Build a volunteer fund development team to support fund activities (i.e. donor stewardship, community outreach activities, and annual giving campaign)
  • Recruit, interview, and select well-qualified fund development volunteers
  • Engage volunteers for special fund development projects using established volunteer management practices

 

Database Management:

  • Maintain donor and volunteer information on database system - ETapestry
  • Oversee the administration of a donor mailing list and database which respects the privacy and confidentiality of donor information
  • Research and create database of community organizations to approach for funding (service clubs, religious organizations, unions and employee associations)

 

Donation opportunities:

  • Ensure on-line giving is optimized
  • Create giving opportunities to maximize donor interest and financial revenue
  • Facilitate third party events
  • Celebratory giving opportunities
  • Monthly Giving program
  • Matching gifts program
  • Giving Tuesday participation

 

Grants:

  • Working with the Executive Directors to determine what programs require funding to facilitate grant research
  • Research, prepare, and submit grant applications as outlined in the fund development plan to generate funds for the organization

 

Communications:

  • Ensure website and social media to be current, meaningful, and relevant for fundraising and donations.
  • Coordinate the design, printing and distribution of marketing and communication materials for development efforts (ie. On-line newsletter)
  • Create social media presence for outreach and funding activities

 

Donor Stewardship:

  • Build relationships with community stakeholders to advance the mission and fundraising goals of the organization
  • Create welcome packages for new donors
  • Responds to donors’ written and phone inquiries in a professional and timely manner.
  • Liaises with MFRS Bookkeeper to ensure accuracy of receipting and all issues of concern are resolved;
  • Ensure that donors are acquired, acknowledged and appreciated in a manner reflecting the values of the organization in order to achieve donor affinity

 

Board and Staff Development:

  • Train Board, staff, and volunteers on fund development for ongoing organizational needs.
  • Regularly attend MFRS board meeting’s (monthly with updates, and for better internal communication with board members of the organization)
  • Co-Chair the Fund Development Committee with a board member

 

Fund development activities:

 

  • Develop and manage timelines for various fundraising activities to ensure strategic plans and critical fund raising processes are carried out in a timely manner
  • Review fund development policies and procedures for staff and volunteers which reflect ethical fundraising practices.
  • Oversee the planning and execution of special fundraising events as specified in the fund development plan to generate funds for the organization. Specifically, one on-line giving Giving Tuesday campaign, a community donation event,
  • Support Board of Director Casino Chair execute 2 day casino in April 2018, and
  • Identify and develop corporate, community and individual prospects for the organization's fundraising priorities

 

Manage fund development budget:

  • Develop and gain approval for an annual income and expenditure budget for the fund development program
  • Prepare regular reports on progress, budgets, receipts and expenditure related to fundraising and the management of the fund development activities
  • Monitor expenses and analyze budget reports on fund development and recommend changes as necessary

 

 

REQUIREMENTS

  • Post-secondary education; preferably a bachelor’s degree, or equivalent experience and education
  • Three years experience in fund development; experience in Annual Giving is essential
  •  Experience and proven success with grant research and writing
  • Experience in using different and innovative strategies in fund development would be an asset
  • Knowledge of federal and provincial legislation affecting charities
  • Knowledge of the management of volunteer resources
  • Knowledge of the Canadian Centre for Philanthropy's Ethical Fundraising and Financial Accountability Code
  • Certified Fund Raising Executive (CFRE) designation is an asset
  • Comfortable using computer technology, various social media formats, and web management skills an asset
  • Creativity/Innovation: Develop new and unique ways to improve the finances of the organization and to create new opportunities
  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour and the behaviour of others are consistent with these standards and aligns with the values of the organization.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques as well as possess ability to communicate with individuals with language barriers, timidity, cultural barriers, and other such challenges.
  • Due to the nature of the groups that MFRS works with and the various events that we need to attend, a flexible schedule, allowing for attendance at such functions and media relations is a must.
  • Fluency in more than one language is an asset.
  • Focus on Donor Needs: Anticipate, understand, and respond to the needs of donors to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Works cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

 

PERSONAL CHARACTERISTICS

 

The Fund Development Officer should demonstrate competence in some or all of the following:

  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

 

KEY DELIVERABLES

  • Refine Integrated fund development plan, including a long-term funding plan
  • Increase MFRS Individual donor base
  • Create volunteer fund development team
  • Increase community exposure of MFRS through outreach activities
  • Organize an on-line giving campaign
  • Board, volunteer, and staff fund development training
  • Secure funding through various avenues including individual and business donations, grants and partnerships
  • Develop new partnerships with community organizations and agencies

 

TERMS OF CONTRACT

This is a one-year contract approximately 30 hours per week (0.8 FTE). Start as soon as possible until December 31st, 2019, with the possibility of extension.

Remuneration will commensurate with knowledge and experience.

A candidate must be flexible and able to commit to the hours that are needed to complete their duties and responsibilities and ensure that the operation of the organization meets the expectations of its clients, Board and Funders.

 

WORKING CONDITIONS

  • Work in an office environment and outreach in the community
  • Usually work a standard work week
  • Will be required to work evenings and weekends during outreach events, meetings, and campaigns.

 

HOW TO APPLY

Please submit your resume and cover letter to hr@mfrsedmonton.org. The deadline to apply is August 30, 2018, 4pm.

We would like to thank all individuals who are interested however, only suitable candidates will be contacted for an interview.

MFRS Executive Director Announcement

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After an extensive Executive search over the last 4 months, the Board of Directors are excited to welcome Roxanne Felix-Mah and Ashima Sumaru-Jurf as the new Co-Executive Directors of the Multicultural Family Resource Society.  Roxanne and Ashima are well-regarded leaders in the immigrant and refugee sector whose values align with MFRS’ participant driven and relational practice.  Those who have worked with Roxanne and Ashima know both come with amazing expertise that will continue to foster the creative innovation MFRS has built over the last 13 years.  It is a very exciting chapter for MFRS as Roxanne and Ashima take the leadership helm in the Fall!

 Roxanne Felix-Mah

Roxanne Felix-Mah

 Ashima Sumaru-Jurf

Ashima Sumaru-Jurf

What does it mean to have two EDs?

Roxanne and Ashima have been working together in a shared leadership model for over five years in a variety of contexts. In their last position, they were co-Managers of six different teams comprised of 32 staff and spread out over four locations. They also managed more than 12 budgets and many different funder relationships. Roxanne and Ashima are unique in having a seamless way of working as a joint-management team to fulfill everything that is required of their position and we are confident they will bring that combined set of skills to MFRS.

As a team, Roxanne and Ashima bring skills and experience in strategic planning and operational management; partnership development and stakeholder engagement; program development; and leadership modelling and mentorship. They both have comprehensive knowledge of community development and the immigrant and refugee sector; exceptional facilitation skills and a strong understanding of policy processes.

Ashima particularly has skills and experience in organizational development and effectiveness, family literacy, diversity and inclusion, anti-oppressive practice, learning and development, and intersectional policy analysis.

Roxanne also brings skills in stakeholder consultation, public health, mental health and social services, youth programming, community-based research and evaluation.

Roxanne and Ashima look forward to working with you and learning together about how to best meet the needs of the community members that MFRS serves. They will be fully taking on the ED position on September 1, 2018 but will be working on knowledge-sharing and transition planning with Winnie throughout the months of July-October 2018.

MFRS: Arabic Speaking Male Settlement Support Broker Opportunity

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MULTICULTURAL FAMILY RESOURCE SOCIETY: MALE SETTLEMENT SUPPORT BROKER OPPORTUNITY (Family Support Office)

MFRS is a charitable organization in Edmonton that provides programming for immigrant and refugee families and youth to enhance their skills, knowledge, and confidence for social integration. In the last 12 years, we have provided supports and programs to over 20,000 newcomers in Edmonton. As migration to Edmonton continues to increase, so does the demand for our services using our unique Nested Service Delivery Model and Cultural Brokering approach. We are looking for someone who understands the needs of newcomers and have the knowledge of community resources that will support long-term integration of immigrant and refugees.

POSITION SUMMARY: Within the broad guidelines of Settlement Program (SP) funded by Immigration, Refugees, and Citizenship Canada (IRCC), the Settlement Support Cultural Broker will provide holistic one-on-one family support to clients seeking services from MFRS on settlement issues, assess their needs and offer information, referral and advocacy services on behalf of the clients. The Settlement Support Cultural Broker will facilitate mutual support among the families guided by the needs, strengths and aspiration of these families. This position reports to the Family Support Office Program Manager.

Key Responsibilities:

  •  Conduct one-on-one needs assessment to identify the settlement needs of clients and family members and help families develop strategies to address their needs and how to access resources to have their needs met. 
  • Offer orientation, information and referrals related to clients’ settlement needs.
  • Support clients encountering difficulties with any aspect of adjustment to life in Canada.
  • Provide interpretation and translation services as needed that are relevant to client’s immediate settlement needs.
  • Follow-up on clients’ settlement/integration outcomes.
  • Advocate for the clients in different forums and with different stakeholders.
  • Attend meetings and trainings for staff development.
  • Report, document, and maintain client records/files as needed.
  • Liaise with government and community services to ensure the accuracy of information provided to clients.
  • Assist clients by providing commissioner for oaths services to meet their settlement needs.
  • Provide training and support to volunteers helping out in the front counter
  • Provide mobile outreach and settlement supports to new clients in Southeast/west Edmonton once a week.
  • Perform other duties as assigned by Program Manager.

Qualifications:

  • Degree/diploma in social sciences, social work or other human services field or an equivalent combination of education and experience from an accredited institution.
  • 2-4 years office work experience with strong telephone manner and leadership skills.
  • Ability to assess client’s needs, identify appropriate services and/or referrals.
  • Knowledge of diverse resources available to the families to access both within the community as well as the formal system.
  • Good oral and written English and Arabic skills. Have a working proficiency of Kurdish will be considered an asset.
  • Proficient in Microsoft Office with strong keyboarding skills.
  • Effective communication skills with ability to work in diverse.
  • Strong interpersonal skills and great team player.
  • Proficient in presentation, coordinating, and problem solving skills.

Skills and Personal Qualities needed:

  • Deep insight into the lived experience of vulnerable refugee families
  • Understanding of the diverse culture and religious orientation among the families from refugee regions
  • Openness and commitment to shifting one’s practice from “Broker or worker-led” to “family-driven” whereby support to the family is guided by the unique strengths and needs of the families.
  • Ability to work alongside families and flexibility to work evening and weekends to meet families unique needs and requirements.
  • Capacity to be aware of and manage ones’ own reactions (including emotional triggers) to complex situations of families.
  • Commitment to team work both within this initiative as well as with other key colleagues in the community (settlement & immigrant-serving) sector and formal (health, education and Child & Family services) sectors.

Other:

  • Have a valid driver’s license and a car for the work.
  • Requires a police security check and child welfare check.
  • Anticipated Start Date: August 1st, 2018 or until position is filled
  • Contract until March 31st, 2019 with the possibility of extension pending funding.
  • Hours of Work: 1.0 FTE (37.5 hours per week)

How to Apply:

Please submit your resume and cover letter to hr@mfrsedmonton.org. The deadline to apply is July 27th, 2018.

We would like to thank all individuals who are interested however, only suitable candidates will be contacted for an interview.

MFRS: Senior Fund Development Officer Opportunity

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MULTICULTURAL FAMILY RESOURCE SOCIETY: SENIOR FUND DEVELOPMENT OFFICER OPPORTUNITY

Do you want a unique opportunity to be at the ground level to develop and grow a fund development program? Do you want your fund development skills to be put to good use and make a difference in the lives of immigrant and refugee families?

The Multicultural Family Resource Society (MFRS) is seeking a qualified individual to fulfill the role of a Fund Development Officer. MFRS is a charitable organization in Edmonton that provides programming for immigrant and refugee families and youth to enhance their skills, knowledge, and confidence for social integration. In the last 10 years, we have provided supports and programs to over 20,000 newcomers in Edmonton. As migration to Edmonton continues to increase, so does the demand for our services. We are looking for a results-oriented individual to develop and implement an Integrated Fund Development Plan to increase the sustainability of the Society. Reporting to the Executive Director, the successful candidate will be a well-rounded and experienced professional in the fund development arena of the non-profit sector. This is an exciting time to join the Society as we are embarking on a new chapter of growth.

JOB PURPOSE

The Fund Development Officer creates and oversees the implementation of a 5-year Integrated Fund Development Plan with the focus on Year 1 start-up infrastructures and processes. These include the creation and management of: a community outreach program, volunteer fund development team, annual giving strategies, on-line campaign, donor stewardship, grant solicitation, and donor and grant database research and management. The Fund Development Officer will support the Board of Directors increase their fund development capacity through training and integration of the Fund Development Plan into MFRS’s Strategic Plan.

Primary Duties and Responsibilities

Integrated Fund Development Plan:

• Review and refine current MFRS Integrated fund development plan to reflect the needs and opportunities of MFRS.

• Collaborate with the Board of Directors and Executive Director to implement the Integrated development plan and support the strategic direction of the organization

• Implement the fund development plans in accordance with ethical fundraising principles

• Monitor trends in the community or region and adapt fundraising strategies as necessary

Community Outreach:

• Create a community outreach program and processes to bring awareness of MFRS in Edmonton to broaden MFRS’ donor base and increase donor acquisition.

• Develop policies and procedures for staff and volunteers which reflect ethical fundraising practices

• Develop and facilitate orientation and training packages for volunteer fund development team to engage in fundraising and outreach activities at events, phone calls to donors, public speaking engagements, etc.

• Create outreach materials to tell MFRS stories of success (narrative philanthropy) such as video clips, print material, etc.

• Create information packages and letter of introduction and offer to make presentations to community organizations.

Volunteer Fund Development Team:

• Build a volunteer fund development team to support fund activities (i.e. donor stewardship, community outreach activities, and annual giving campaign)

• Recruit, interview, and select well-qualified fund development volunteers

• Engage volunteers for special fund development projects using established volunteer management practices

Database Management:

• Maintain donor and volunteer information on database system - ETapestry

• Oversee the administration of a donor mailing list and database which respects the privacy and confidentiality of donor information

• Research and create database of community organizations to approach for funding (service clubs, religious organizations, unions and employee associations)

Donation opportunities:

• Ensure on-line giving is optimized

• Create giving opportunities to maximize donor interest and financial revenue

o Facilitate third party events

o Celebratory giving opportunities

o Monthly Giving program

o Matching gifts program

o Giving Tuesday participation

Grants:

• Working with the Executive Director, determine what programs require funding to facilitate grant research

• Research, prepare, and submit grant applications as outlined in the fund development plan to generate funds for the organization

Communications:

• Ensure website and social media to be current, meaningful, and relevant for fundraising and donations.

• Coordinate the design, printing and distribution of marketing and communication materials for development efforts (ie. On-line newsletter)

• Create social media presence for outreach and funding activities

Donor Stewardship:

• Build relationships with community stakeholders to advance the mission and fundraising goals of the organization

• Create welcome packages for new donors

• Responds to donors’ written and phone inquiries in a professional and timely manner.

• Liaises with MFRS Bookkeeper to ensure accuracy of receipting and all issues of concern are resolved;

• Ensure that donors are acquired, acknowledged and appreciated in a manner reflecting the values of the organization in order to achieve donor affinity

Board and Staff Development

• Train Board, staff, and volunteers on fund development for ongoing organizational needs.

• Regularly attend MFRS board meeting’s (monthly with updates, and for better internal communication with board members of the organization)

• Co-Chair with Board member Fund Development commitee

Fund development activities:

• Develop and manage timelines for various fundraising activities to ensure strategic plans and critical fund raising processes are carried out in a timely manner

• Review fund development policies and procedures for staff and volunteers which reflect ethical fundraising practices.

• Oversee the planning and execution of special fundraising events as specified in the fund development plan to generate funds for the organization. Specifically, one on-line giving Giving Tuesday campaign, a community donation event.

• Support Board of Director Casino Chair execute 2 day casino in April 2018, and

• Identify and develop corporate, community and individual prospects for the organization's fundraising priorities

Manage fund development budget:

• Develop and gain approval for an annual income and expenditure budget for the fund development program

• Prepare regular reports on progress, budgets, receipts and expenditure related to fundraising and the management of the fund development activities

• Monitor expenses and analyze budget reports on fund development and recommend changes as necessary

Requirements

• Post-secondary education; preferably a bachelor’s degree, or equivalent experience and education.

• Three years experience in fund development; experience in Annual Giving is essential

• Experience and proven success with grant research and writing

• Experience in using different and innovative strategies in fund development would be an asset

• Knowledge of federal and provincial legislation affecting charities

• Knowledge of the management of volunteer resources

• Knowledge of the Canadian Centre for Philanthropy's Ethical Fundraising and Financial Accountability Code

• Certified Fund Raising Executive (CFRE) designation is an asset

• Comfortable using computer technology, various social media formats, and web management skills an asset

• Creativity/Innovation: Develop new and unique ways to improve the finances of the organization and to create new opportunities

• Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour and the behaviour of others are consistent with these standards and aligns with the values of the organization.

• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques as well as possess ability to communicate with individuals with language barriers, timidity, cultural barriers, and other such challenges.

• Due to the nature of the groups that MFRS works with and the various events that we need to attend, a flexible schedule, allowing for attendance at such functions and media relations is a must.

• Fluency in more than one language is an asset.

• Focus on Donor Needs: Anticipate, understand, and respond to the needs of donors to meet or exceed their expectations within the organizational parameters.

• Foster Teamwork: Works cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.

• Lead: Positively influence others to achieve results that are in the best interest of the organization.

• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

Personal characteristics

The Fund Development Officer should demonstrate competence in some or all of the following:

• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.

• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.

• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Key Deliverables

• Refine Integrated fund development plan, including a long term funding plan

• Increase MFRS Individual donor base

• Create volunteer fund development team

• Increase community exposure of MFRS through outreach activities

• Organize an on-line giving campaign

• Board, volunteer, and staff fund development training

• Secure funding through various avenues including individual and business donations, grants and partnerships

• Develop new partnerships with community organizations and agencies

Terms of Contract

This is a one-year contract approximately 20 hours per week. Start as soon as possible with the possibility of extension. Remuneration will commensurate with knowledge and experience ($33,000-36,000). A candidate must be flexible and able to commit to the hours that are needed to complete their duties and responsibilities and ensure that the operation of the organization meets the expectations of its clients, Board and Funders.

Working Conditions

• Work in an office environment and outreach in the community

• Usually work a standard work week

• Will be required to work evenings and weekends during outreach events, meetings, and campaigns.

How to Apply

Please submit your resume and cover letter to hr@mfrsedmonton.org. The deadline to apply is July 31st, 2018.

We would like to thank all individuals who are interested however, only suitable candidates will be contacted for an interview.

MFRS: Executive Director Opportunity

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MULTICULTURAL FAMILY RESOURCE SOCIETY:

EXECUTIVE DIRECTOR OPPORTUNITY

Do you have a passion for creating welcoming spaces for New Canadians to Edmonton? Are you looking to make a difference in the lives of children, youth and families?  The Multicultural Family Resource Society (hereinafter M.F.R.S.) is a non-profit charitable organization formed in 2005 that supports over 2000 immigrant and refugee families in Edmonton.  We provide programming to immigrant and refugee youth and families throughout the city using a holistic family cultural brokering approach.  Such programs include parent and children group in various ethnocultural communities, English for Community Integration for newcomer mothers with young children, and Youth and Girls Programs for immigrant and refugee youth.  We are a participant driven organization wherein our programs are identified and co-created with the participants we serve, as such our policies and procedure reflect the heart of our Society: the needs and strengths of our families.

The Board of Directors of M.F.R.S. are seeking an Executive Director who will build on the society’s mission, vision, and values and successfully lead community based initiatives for the improvement of the quality of life of new Edmontonians.  As a key liaison with internal and external stakeholders, this position demands cross cultural sensitivity, understanding of immigrant and refugee realities , the ability to build relationships, and outstanding organization and management skills in order to best serve M.F.R.S.’s mission and mandate. These are obviously qualities that are difficult to measure. The interview process will be crucial in this regard and we hope that a candidate will be forthcoming on their personal thoughts on such topics and, while not necessary, perhaps have examples of previous work and values in this realm.

Primary Duties & Responsibilities:

Leadership 

  • Foster effective team work and work with the Board of Directors on M.F.R.S.’s vision, mission, and strategic plan.
  • Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization.
  • Conduct official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate.
  • Participate on all Board committees in person or liaise with committee chairs.
  • Coach and mentor staff and contractors as appropriate to improve performance and personal goals.
  • Provide leadership that is participatory and relational to reflect M.F.R.S values and practice.

Operational planning and management

  • Develop an operational plan with the available resources and funds, according to the approved budget, which incorporates goals and objectives that work towards the strategic direction of the organization.
  • Review existing policies on an annual basis and recommend changes to the Board as appropriate.
  • Provide support to the Board by preparing a meeting agenda and supporting materials, and attending our monthly Board meeting
  • Manage contractors for specific project contracts.
  • Ensure that personnel, client, donor and volunteer files are securely stored and privacy/confidentiality is maintained.
  • Ensure quarterly and annual reports are complete

Program planning and management

  • Ensure that the programs and services offered by the organization contribute to the organization's mission and reflect the priorities identified by our participants, staff, volunteers and community leaders through our participant driven practice.
  • Oversee the planning, implementation and evaluation of the organization's programs and services
  • Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality.
  • Support the annual focus group with participants and facilitators.

Human resources planning and management

  • Ensure that all staff and new Board members receive an orientation to the organization and that appropriate training is provided.
  • Develop contracts with community partners and contractors to ensure delivery of programs and Society’s mandate.
  • Implement a performance management process for all staff and contractors which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review.
  • Recruit new Board members.
  • Meet with staff and contractors to troubleshoot programming and human resources changes.
  • Facilitates staff orientation/education
  • Conducts yearly staff performance evaluation

Financial planning and management

  • Work with staff and the Board (Finance Committee) to prepare a comprehensive budget.
  • Signing authority for organization.
  • Seek and apply for additional funding to increase the capacity of M.F.R.S.
  • Oversee and participate in the implementation of M.F.R.S.’ integrated fund development plan by Fund Development Officer
  • Approve expenditures and administer the funds according to the approved budget within the authority delegated by the Board.
  • Provide the Board with comprehensive, regular reports on the revenues and expenditure of the organization.
  • Ensure that the organization complies with all legislation covering taxation and withholding payments.
  • Ensures funded programs are clear on receipt submission and required reporting.
  • Work with Treasurer to ensure official tax receipts are issued in a timely manner.
  • Work with Auditor to complete annual audit.
  • Review all interim and final reports before submitting to funders.

Community relations/advocacy

  • Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization
  • Establish good working relationships and collaborative arrangements with community groups, funders, Multicultural Health Brokers Co-Operative (MCHB), community partners, and other organizations.
  • Attend meetings sponsored by funders.
  • Advocate for program needs and realities of immigrant and refugee families in Edmonton.
  • Represent M.F.R.S. as a professional consultant to issues related to newcomer realities and opportunities.
  • Field requests or questions from community about M.F.R.S. and programming.
  • Act as a spokesperson for the organization as well as represent the organization at community activities to enhance the organization’s profile.

Risk management

  • Identify and evaluate the risks to the organization's people (clients, staff, management, volunteers), property, finances, goodwill, and image and implement measures to control risks.
  • Ensure that the Board of Directors and the organization carries appropriate and adequate insurance coverage.
  • Ensure that the Board and staff understand the terms, conditions and limitations of the insurance coverage.

Requirements:

  • Post-secondary education in a related discipline supplemented by 5 years progressive experience in a supervisory role working in a not for profit sector.
  • Knowledge in theories and up to date research and policies related to immigration, social inclusion/integration, and cultural brokering practice.
  • Training in anti-oppression practice, anti-racism, decolonization, or equivalent.
  • Strong networking skills which can be utilized to establish, foster, navigate, and make use of a large network to leverage the accompanying social capital into actual resources.
  • Strong understanding of the Canadian Charity Act and compliance with Canadian Revenue Agency regulations.
  • Demonstrated experience and proven success with fundraising and grant applications.
  • Strong conflict resolution and negotiation skills with experience in solving complex and sensitive issues.
  • Demonstrated experience with organizational leadership, strategic planning, analytics and process management to drive excellence in program outcomes.
  • Excellent communication skills and ability to communicate with individuals with language barriers, timidity, cultural barriers, and other such challenges.
  • Strong public speaking experience and skills.
  • Demonstrated experience working with new immigrants, refugees, and/or specific cultural groups and the sensitivity and empathy that result from such experiences.
  • Due to the nature of the groups that M.F.R.S. works with and the various events that we need to attend, a flexible schedule, allowing for attendance at such functions and media relations is a must. Flexibility to work day, evenings, weekends and statutory holidays.
  • Police security check and child welfare checks required.
  • Fluency in more than one language is an asset.

Terms of Position

This position is currently 0.8 FTE or approximately 30 hours per week starting July 1st, 2018, with the possibility for Full Time should funding become available.  Remuneration will commensurate with knowledge and experience. A candidate must be flexible and able to commit to the hours that are needed to complete their duties and responsibilities and ensure that the operation of the organization meets the expectations of its clients, Board and Funders.

Position’s benefits:

As a part time position, an independent and flexible work arrangement may be established to fit an applicant’s own schedule. Possibilities include the ability to work from home, self-determined hours of work within the requirements of the role. Details to be negotiated with M.F.R.S. in order to ensure a mutual satisfaction.

A unique opportunity to lead the organization in creative and innovative ways towards fulfilling our strategic goals.

Gain the ability to build one’s experience and exposure in the not-for-profit community, further develop one’s capacity in this realm, and gain an immeasurable amount of satisfaction from helping appreciative and worthy groups, too often marginalized by our society.

How to apply:

Please submit your resume and cover letter to HR@mfrsedmonton.org

The deadline to apply is May 18th, 2018.

We would like to thank all individuals who are interested however, only suitable candidates will be contacted for an interview.

Message from Winnie

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Dear MFRS Family and Friends,

I want to thank everyone for the amazing opportunity to serve the Multicultural Family Resource Society for the last 10 years.  While I have a mix of emotions leaving my position at MFRS to spend time with my family and to pursue other opportunities, I know the organization is in a strong position and making a real difference in the lives of newcomers in Edmonton.  This decision did not come easily as I am extremely proud of all that MFRS staff and board members have accomplished during the past ten years and hold dear to my heart the relationships I’ve built during my time as Executive Director.

It is these caring relationships that sets us apart from other organizations because MFRS staff and volunteers create this magical space where everyone feels welcomed and a sense of belonging.  I am continually inspired by the people involved with MFRS, who have taught me so much about resilience, generosity, and joy. I give my deepest gratitude to all who have been so supportive of MFRS and of me personally over the years: staff, board members, and, of course, our partners and MFRS members. Without you, the organization would not be as strong and vibrant as it is.

I am so honored to have been the leader of this incredible organization, and even though I am stepping down from my role at MFRS, I know I will be involved in a different capacity in the future.  I truly believe for an organization to continue to grow, it needs new ideas, perspectives and change. Change is inevitable, and I look forward to working with the Board and staff during the next three months for a seamless transition as we welcome a new Executive Director into our MFRS family. I will watch with much excitement and anticipation as the new Executive Director stewards MFRS towards our vision creating an intercultural community network of support for immigrant and refugees in Edmonton.

I leave you with this quote that I hope sets the tone for the next chapter of MFRS:

"Change is hard because people overestimate the value of what they have and underestimate the value of what they may gain by giving that up." - James Belasco and Ralph Stayer


All my best,
Winnie Chow-Horn, Executive Director, Multicultural Family Resource Society